Card Security

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You'll be glad to know that we have security systems and transaction monitoring tools in place to protect you against card fraud.

As an added precaution, we recommend that you follow our simple tips on how to safeguard your card and PIN:

When you first receive your new card, sign it immediately
If the card is a replacement, cut up your old card
Never carry your card and PIN together
Always cover your PIN when using ATM and EFTPOS machines
If you believe an ATM has been tampered with, do not use it
Ensure that the ATM transaction has been completed before walking away
Be aware of anyone acting suspiciously near the ATM
Be alert for anyone trying to observe you entering your PIN
Always keep your card in sight during a transaction.
When shopping online, only deal with reputable companies, and check for the padlock symbol and https:// address
If you are going overseas, advise us before you travel so that we can monitor any overseas transactions
If your card is lost or stolen, report it immediately to the Card Hotline

Useful Links and Tools

If you have any questions, please contact us

"Thanks for the professionalism, empathy and responsiveness. A real credit to treat customers in this way."

Wendy, Haberfield NSW
17 June 2009

The information on this website has been prepared without taking into account your objectives, financial situation and needs. You should consider the Conditions of Use, Interest Rate Schedule and Availability of Access Facilities and Schedule of Fees and Charges before deciding whether to take up a product or service.