You'll be glad to know that we have security systems and transaction monitoring tools in place to protect you against card fraud.
As an added precaution, we recommend that you follow our simple tips on how to safeguard your card and PIN:
- When you first receive your new card, sign it immediately
- If the card is a replacement, cut up your old card
- Never carry your card and PIN together
- Always cover your PIN when using ATM and EFTPOS machines
- If you believe an ATM has been tampered with, do not use it
- Ensure that the ATM transaction has been completed before walking away
- Be aware of anyone acting suspiciously near the ATM
- Be alert for anyone trying to observe you entering your PIN
- Always keep your card in sight during a transaction.
- When shopping online, only deal with reputable companies, and check for the padlock symbol and https:// address
- If you are going overseas, advise us before you travel so that we can monitor any overseas transactions
- If your card is lost or stolen, report it immediately to the Card Hotline
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"Thanks for the professionalism, empathy and responsiveness. A real credit to treat customers in this way."
Wendy, Haberfield NSW
17 June 2009