Text Increase font size Decrease font size


Attention: open in a new window. Print

We are always receiving emails and letters from members thanking us for the great service they receive.

Below is just a sample of what our members say about us.
"Thank you so much for your help Vicki! You were a pleasure to work with and your customer service skills truly exceeded my expectations. To be quite honest I was putting off this transaction because I thought it would be a lot more difficult but you were truly very helpful, walking me through everything and made it really simple for me."
Gabrielle (25 February 2016)
"Just a quick thank you for sorting out the cheque in record time, we received it yesterday, well before the requirement of this coming Friday. Well done on your excellent, prompt, helpful, friendly and efficient customer service. It was most appreciated how you delivered what we needed so well. Keep up the good work."
Michael & Pina  (25 February 2016)
"I would like to pass on my impression of Quay as an exceptionally professional and helpful organisation (and people) from start to finish. When returning to Australia (I am moving to Singapore) I will be re-joining Quay as my primary banking institution thanks to the always positive and helpful interactions with you all. Thank you for your help and thanks to the entire team for their pride in their work."
Darrell (19 February 2016)
"Liana is in the process of closing down her BankWest account and opening a membership with Quay. Maria explained the possible best accounts to open, made Liana aware of the fees and charges and how to avoid them. Liana is thrilled that she could speak to Maria and has eased her mind a great deal."
Liana (3 February 2016)
"Thank you Maria for your helpful professional assistance over the past few months. Your manner and thoughtfulness is of great assistance to older people like myself. I can only wish you every success in your career. Quay is lucky to have you."
Roberta (11 December 2015)
"Dear Maria, my sincere thanks for all your help and patience. There needs to be more people in the business world like you! Every last wish for continued success in your career." 
Roberta (7 December 2015)
"Hi Maria, thank you for your quick and efficient response and action."
Hanife (30 November 2015)
"Hi, I just downloaded your app. Haven't got it working yet but it spurred me to write a long overdue compliment. I've been with you for many years after previously having experienced the horrors of dealing with big banks. I was a bit worried when you changed from AMPCU to Quay but you seem to have maintained the same exceptional quality of service. So I just want to give everyone there a big thumbs up and hope you never change.
Matthew (11 November 2015)
"Thank you Maria for your quick reply that is one of the reasons I will never move from Quay Credit Union is because of your service."
Monika (11 September 2015)
"Recently I have had dealings with the staff at Quay Credit Union regarding some large transactions, and I have been very impressed with their attention to detail and security. Everything I needed happened, which occurred due to their care and interest. Thank you all."
Roslyn (28 August 2015)
"I am writing this email to say how pleased I am with the assistance I got from Michael Locke throughout the whole process of my recent car loan. Michael you have been so efficient and prompt with every request I put to you. A job well done. My wife and I are so happy with our involvement with Quay C/U. We now look forward to further dealing with you. Thanks again Michael, you were terrific."
Lester (8 July 2015)
"Just want to say thank you so much for the prompt service of a transaction we requested. We asked for the transaction in the morning, and you had it done by the afternoon. Thank you. "
Connie (29 April 2015)
"Thank you to Maria for sorting out a cheque for me. She was most helpful in advising the quickest way to get the cheque for me. I am grateful for her urgent attention and attitude to my request. I have been a member of the Credit Union for over 20 years since working at AMP and always find all the staff very pleasant, professional and helpful. I have also dealt with Vicki who has assisted me in the past. Keep up the good work."
Doug (9 April 2015)
“Dear Pam, once again my sincere thanks for all the effort you made to help me with my problem. We are lucky to have someone like you at Quay Credit Union.”
Roberta (25 March 2015)
“I appreciate and am extremely impressed by the speed of service.”
Allan (14 November 2014)
“Diligence and service of the Credit Union is always very much appreciated and well regarded, not to mention recommended to others.”
Linda (12 November 2014)
“Vicki, you are fantastic at your job and I'm so grateful to know that you are there at the end of the phone when I call.”
Chloe (11 November 2014)
“We would like to express our sincere thanks to you and all the dedicated staff that assisted us throughout the process. The assessment process was very professional and executed in a very timely way, including setting up of accounts, credit assessment, legal and funds transfers. You should be very proud of the Home loan and Finance personnel, who worked on this for us. The level of service and execution of the transactions was of the highest quality - something you would never get from a bank.”
Paul (9 November 2014)


Send us a Compliment

Happy with the service?

Please give us your feedback, as we like to pass on compliments to our staff.

To provide us with your feedback, simply email us at info@quaycu.com.au.

We look forward to hearing from you.

  More Information


Become a member of Quay Credit Union


If you have any questions, please contact us