1300 426 728 | BSB 802-355
Membership Testimonials
Testimonials
We are always receiving emails and letters from members thanking us for the great service they receive.
| Below is just a sample of what our members say about us. |
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"I write to express my gratitude for the exceptional service you continue to provide. Not only are you professional and highly efficient – you also manage to do it with brilliant friendliness and authenticity. You have made the acquisition of my new home seamless. I bought my first home with your finance in 1996, have traded homes 4 times since the first and your service continues to impress." Drenka, Glebe NSW (8 March 2013) |
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"Please thank Stephanie for her diligence and courtesy for calling us on 21st February to inform us of an impending direct debit dishonour (whilst we were away on holidays). We were able to save the situation by transferring funds on our phone. It certainly helps to have such good staff at times like this, so please relay this message to Stephanie. We hope you can double her pay or something!" Cameron and Lois, Killarney Heights NSW (23 February 2013) |
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"I am always so impressed with the staff I talk to on the phone. They are always friendly, efficient and helpful as well as so patient helping me with online banking. They are an absolute pleasure to deal with." Nina, Kioloa NSW (14 November 2012) |
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"Just wanted to say thanks to the Credit Union. We found a new car on Thursday and by Friday afternoon we drove away in it thanks to your hard work. We really appreciate your 'can do' approach, that made getting the loan so simple." Josh, Leumeah NSW (6 November 2012) |
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"I'd like the say thank you for being so easy to deal with, reasonable and listening to your members. I just had my son's account created and the process was painless and the staff were extremely helpful. You are so much better than the big banks, please don't change." Christine, Concord NSW (26 October 2012) |
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"Cannot express my gratitude enough for your prompt resolution to my problem. You have brightened my day to know that customer service is alive and well." Tanya, Seven Hills QLD (24 October 2012) |
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"My wife and I have been members of the Credit Union for over 35 years.We would like to thank the staff for excellent service provided with our recent investment property acquisition. Staff displayed excellent attention to detail which gave us confidence that the final EFT payment process, which involved a number of individual transactions taking place, would be done systematically, accurately and on time." Ian & Sue, Thornleigh NSW (19 October 2012) |
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"Thanks – just did it online, easy! That's why I love the Quay Credit Union. I tell everyone who whinges about the banks to join you guys. You make everything easy, efficient and friendly." Sarah, Lilyfield NSW (25 September 2012) |
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"I want to take the opportunity to thank you for your outstanding customer service. It is a pleasure to receive excellent service such as this where good listening skills were put into practice, not once did I gauge any impatience. Staff very patiently explained how the system works and made sure I understood by getting me try it. I cannot tell you how relieved I was that it worked and I could pay my bills!" Priya, North Strathfield NSW (3 August 2012) |
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"Thankyou again for your vigilance and dedication in resolving my issue so thoroughly and quickly. We customers, no matter what businesses we deal with very rarely, if not ever, receive the level of help that you guys have given me. If you wish to use me as a reference in any campaign for the Credit Union I would be delighted to help." John, Kiama NSW (4 July 2012) |
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“Thank you. You have been very professional, helpful and a breeze to deal with, much appreciated.” Ann, Port Macquarie NSW (14 May 2012) |
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“Thank you for everything – good job as always!” Nick, Mosman NSW (4 May 2012) |
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“Regarding my car loan request I was very happy that it was approved and that all the transaction between yourselves and the car yard were handled so efficiently and quickly. It was simply amazing that I put my request in on Monday and was driving home in my new car by Friday considering we also had ANZAC Day on the Wednesday. On any occasion I have had a reason to contact Quay CU the staff have always been helpful, cheerful and friendly – the list could go on. Absolutely great customer service.” Elaine, Kellyville NSW (3 May 2012) |
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“Quay CU Team You guys are fantastic! Why anyone would bank with anyone else other than yourselves or more generally credit unions I don't know. We applied for a car loan in the morning and had the funds in our hands by COB, the day before a public holiday. No bank would ever provide such a personalised service. You are truly a shining example of why credit unions are superior to the big four. This was despite your loan division now being separate to the branch - you still made it seamless from a client's perspective. You've always made our banking experience so simple and personal, that it is a pleasure dealing with you. All the best, keep up the great work.” Vasco, Erskine Park NSW (30 April 2012) |
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“I want to commend you on your member service staff. Every time I ring up the staff are always helpful and follow through on my enquiries. When I was looking at opening accounts for my daughters any queries that I had were patiently explained to me and when the account was opened I received a call to let me know it was all set up. It is a pleasure to deal with you and I know that if I have any queries, all I have to do is pick up the phone and you will be happy to help. I commend your valued staff. Keep up the great work and the level of service you provide.” Diana, Bonnyrigg Heights NSW (23 April 2012) |
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“I just want to say once again Thank You for some great customer service. It doesn’t seem to matter who I deal with at Quay CU the service is always “Simply the Best’.” Elaine, Kellyville NSW (3 April 2012) |
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“I am really pleased with the highly personal service from the Credit Union.” Wai, Glebe NSW (4 April 2012) |
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“My husband and I bought a new home last year and decided to go with Quay as their rates were and are very competitive. The whole process was very efficient, seamless and most importantly personal! We were very pleased with the service. I've been with this Credit Union for nearly 30 years and although your now based in Sydney without a branch in Brisbane, the service is still exceptional! Thank you.” Margaret, Jindalee QLD (1 March 2012) |
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“Gold star service. Thank you.” Max, Kenmore Hills QLD (20 February 2012) |
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“Thank you for your help. It was lovely to speak to someone who actually cared and gave advice as to the way things should be done and explained the approximate time to expect that things will be finalised.” Lesley, Goonellabah NSW (20 February 2012) |
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“I would like to thank you again for the time you gave me over the phone. It is very hard in this day and age to find good service like you showed to me. Thank you once again." Lois, Epping VIC (31 January 2012) |
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“Being a large bank customer all my life, I was sceptical when I was recommended a credit union by a friend. However to date, I have been impressed with the prompt customer service I have received on my everyday accounts. This goes to show the dedication staff have to their jobs and more importantly, is a representation of what Quay Credit Union is about. My whole loan process was managed by one staff member who consistently responded to my questions in a timely and efficient manner and ensured that I was kept in loop throughout the loan approval process. This greatly facilitated my ability to continue to build my investment portfolio and has evidently been the driver to me recommending Quay Credit Union to others. Well done Quay Credit Union!” Wendy, St Leonards NSW (1 February 2012) |
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“Can I also take the opportunity to thank you for your excellent customer service and efficiency so far, and that both my wife and I, loyal members for over 8 years, are very impressed and satisfied with everything so far.” Chris, Roselands NSW (12 January 2012) |
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“Just wanted to thank you again for processing our loan so quickly. From the first phone call you could not have been more helpful. Your friendly, professional manner did not go unnoticed, and we really appreciated how hard you worked to get the loan approved as quickly as possible. We picked up our boat with the new motor last Friday, just in time for the christmas break. We have been whizzing around in it ever since. Thank you again and have a happy and safe new year.” Michelle, Wright’s Beach NSW (10 January 2012) |
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“Thanks for all your great work this year. We are frequently mentioning that we are delighted to bank with you, something I dare say not many people can say about their bank.” Mark & Chloe, Hurlstone Park NSW (21 December 2011) |
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“I live in NZ and had a problem logging onto the internet banking and sent an email requesting help. I received a phone call within ten minutes helping me. I think that that is exceptional service and was blown away. The big 4 (who I use for my domestic bank account) in this country would never give you that type of service. Thank you for the brilliant service as it is sometime very hard being in a different country to get the same considerations a locally based client may receive due to different time zones.” Stuart, Wellington NZ (1 December 2011) |
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“I am a happy long term member of the Credit Union, the name might have changed but the friendly personable service hasn't. So glad that I get to deal with people who have their jobs here in Australia and who seem happy in their jobs.” Jill, Croydon, NSW (18 November 2011) |
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“Thank you so much for the wonderful service you provided in helping us to obtain a car loan. Your professionalism, helpfulness and friendliness made a stressful process so much easier for us. It is unfortunately rare to receive such exceptional service and you are to be commended. Thank you!!!” Libby & Paul, Bardwell Valley NSW (1 November 2011) |
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“Just a note of thanks for your assistance in arranging a bank cheque for us last week. Your preparedness to arrange it so quickly and hand deliver it to the solicitor’s office was greatly appreciated.” Chris, Westleigh NSW (14 October 2011) |
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“Just wanted to say a huge thank you for assisting me with logging back into Internet Banking. I was in such a rush and had locked myself out by using the wrong member number and access code...you’d think I would remember after being a member for 20 years!! You were excellent and got me up and running again in no time at all and even changed my statements onto e-statements no longer paper – easy as. The Credit Union has always been second to none and your staff continue to prove that Credit Unions are the way to go. Thanks again!!” Julieanne, Tempe NSW (11 October 2011) |
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“Thank you to all involved for the fantastic service given for our car loan. All was handled with prompt service. Nothing was an issue and it was great to be able to make a call and speak to the same person every time. Keep up the great work. Thanks again.” Robert, Woongarrah NSW (23 September 2011) |
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“Quay recently advised me that my card and that of my wife had been used overseas. Whilst my wife was overseas she did not take that card and I was here in Melbourne. We suspended both cards and issued a new one for me. I am grateful and impressed with the efficiency of Quay Credit Union in these circumstances. Once again thank you.” Bruce, Wonga Park NSW (22 September 2011) |
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“Thanks so much for all your help – it’s so refreshing to ring a financial institution and get someone to answer and know who you are on the first ring.” Sandy, Cronulla NSW (13 September 2011) |
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“A sincere thanks for achieving a fantastic result with the fraudulent charges on my account yesterday.” Adrian, Melbourne VIC (12 August 2011) |
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“I am very grateful for the corporate governance as well as the great service – that is why I stayed with the Credit Union long after I left the employ of AMP!” Tracey, Cronulla NSW (20 July 2011) |
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“Thanks for your mettle and will to provide good service. It is nice to know that when stuck in Peru with no ATM or Visa cards that you guys are on our game and your service is precise!” Nicholas, Mosman NSW (15 June 2011) |
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“Just wanted to let you know how grateful we are for your help. We really appreciate the care you show to your members. I joined the Credit Union virtually from when it started and sing its praises constantly to everyone.” Kevin, Crafers West SA (3 June 2011) |
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“A quick note to thank you for the smooth processing of my personal loan application. I appreciate that you kept me informed all the way through, and that the process today to finalise the documents and make the payment was handled so quickly and professionally.” Tanya, Chatswood NSW (2 May 2011) |
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“Thank you for your quick and positive response and it is so typical of the great service I have always received from your team and why I have been such a long term customer. And a happy one.” Wayne, Baulkham Hills NSW (28 April 2011) |
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“You’re the best – fast and helpful as always.” Cathryn, Appin, NSW (15 April 2011) |
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“Great service – many thanks. Everyone I have dealt with provides sound advice and quality service – quite refreshing.” |
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“Thanks again for all your help and your good old fashioned advice. You don’t get much sincerity in people’s service these days so your help is very much appreciated." |
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“This is just a short note to thank you and your staff for the very good service you provide. We have been members since 1997 and every time we have had to call to request a service, your staff have been very professional, efficient and customer focused. Simply stated, the fact is that you treat us as individuals and provide a personal service that is simply not available when conducting business with any other major institution. We have recommended the Credit Union to many friends and family over the years and will continue doing so.” Trevor, North Sydney NSW (17 February 2011) |
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“We wish to express our appreciation of the service you provide. The knowledge, professionalism and “can do “ attitude has made dealing with you very easy and stress free. Regardless of any added pressure, you have always been able to accommodate our needs and support us through our financial evolutions. Even more pleasing is the timeliness of our interations, consistently responding quickly and accurately to the many questions we ask.” Michael, Queanbeyan NSW (17 February 2011) |
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"Just a quick note to say a huge thank you to you all for all your help with the organising of funds for our new car. We are amazed that we can find a new car on Thursday and have the funds transferred by Friday afternoon. Thank you so much for your efforts and going out of your way for us - it was very much appreciated!" |
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"Thank you very much for your exceptional service, you are leaving the banks for dead. Sorry I couldn't keep my term deposit with you but needed to reduce a mortgage that came off a fixed rate finally....but don't worry I'll be back." |
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"I would like to take this opportunity to thank all the staff for their wonderful assistance over the past 11 or 12 years. I will certainly keep you in mind for any future banking/financial needs." |
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"Just a short note to thank the Credit Union for sticking with the RBA's rate increase. I am a very happy customer anyway and this just reinforces my satisfaction with the Credit Union. I work for a bank which just increased its rates by 0.40%. My deal with both loans I have with the Credit Union is better than the staff deal I get with my own place. Laughing all the way to the Credit Union!" |
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"Thank you for looking after me yesterday when I rung at 4:55pm advising that I had lost/misplaced my card. Your speedy order and understanding given I was travelling overseas - thank you again." |
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“My daughter & her partner have just got their first home loan with AMPCU. They loved every part of the process with the staff. The staff were very helpful, transparent and real. Always nice to confirm our tie with the Credit Union, we have been members for years.” |
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"I think the initiative to promote e-statements is a very responsible one. Members tend to look to Credit Union’s like yours to lead on such initiatives, so again well done for being proactive here." |
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"Thank you for your support along the way regarding my loan repayments. It was helpful to have the non-threatening conversation with you during quite a worrying time for me." |
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"So glad I'm with a Credit Union, it is so easy to deal with you." |
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"I would like to make a point of registering my satisfaction with the service provided by the people in the loans section at the Circular Quay office in relation to a recent loan application I made. All the staff were so accommodating and efficient in handling all my concerns and expediting loan arrangements. You should be very pleased to have such diligent and courteous staff working for the organisation and as long as this level of service is maintained I will both happy to remain a member and recommend it wholeheartedly to others." |
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"Thanks for the great help over the years." |
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"Thanks for the prompt response and clarification. Once again many thanks for the excellent customer response - still a happy and loyal member of the Credit Union." |
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“Thanks so very much for all the work you and the rest of the team put into our settlement which went through without a hitch.” |
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“I would like to take this opportunity to thank the staff at the Credit Union for always providing exceptional service." |
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"I would just like to acknowledge the great customer service I received at the Credit Union over the last few weeks. I have called several times and the staff that I have spoken to are polite, friendly and prompt with their responses. I have also sent several emails to have things changed on my account and each time the requests have been completed within 24 hours. Thank you AMP Credit Union staff. It is a pleasure dealing with you." |
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“Thank you for all your help with our personal loan application. It is a relief to know that this is under control. I know it is your job, but you do it very well and with a wonderful attitude. I have really appreciated your treatment of me as person, not just a number.” |
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"Just wanted to say a big thank you for organising our transfer. I am very appreciative to you both for quickly making the transfer happen when time was short. The money arrived and we picked up the car successfully. Our sincere thanks." |
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"I'd like to note that I really appreciate that the Credit Union gives its members the option of choosing whether they would like paper statements or the more environmentally friendly statements, while other companies have just started charging people for issuing paper statements. Thanks for treating members so well." |
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"Once again thank you so much for getting us a more competitive rate. My husband and I are constantly amazed at the service we receive from the Credit Union. We have never been disappointed by any of your staff who always seem to provide us with service beyond our expectations." |
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“Thank you for the help with setting up and discharging the loan for me. Everything went well. I understand that all these uncertainties and tight time frame incurred considerable challenges for you and the team, however you did very well. Thanks you once again for all the efforts and service.” |
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"Thanks again for your patience and great service!!." |
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"Yesterday I discovered that I had incorrectly specified an incorrect account number when transferring money. This caused us great concern with the potential of losing the money. However thanks to the diligent efforts of the Credit Union staff who promptly kept us appraised of the situation our money has been returned in what must be record time. Therefore we would like to place on record our thanks for a job well done." |
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"I have been a member of the Credit Union for 18 years now and use it for a couple of secondary savings accounts and whilst I've always enjoyed the wonderful personalised service that all provide, today was the very best I have experienced in that time. The patience with which staff dealt with my enquiry, their genuine deisre to assist, the calm demeanour, tone and tremendous listening skills were to be admired.
Whilst I had the pleasure of conveying my gratitude over the phone, I sincerely hope that you have a reward and recognition scheme that takes time to acknowledge such exceptional service and people. It is that frontline experience that leaves people knowing that no matter how big or small one's account is, every member is respected and treated with dignity, and it is greatly appreciated. It's also a quality that can't be taught, as the desire to provide excellence in service needs to be from within. Thank you so much." |
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"The customer support staff are a pleasure to deal with." |
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"We cannot thank the staff at the Credit Union enough for your quick assistance in refinancing our loans. You and your organisation are true professionals with outstanding service. It's a shame the big banks can't follow your lead!" |
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“I think my reaction was one of pure shock at such great service, something that is sorely missing in customer service now days. I am very impressed with the knowledge, prompt and efficient service that was provided.” |
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"Just wanted to say thanks to the staff for their great service over the phone." |
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"Always a pleasure speaking with you, the Credit Union should be pleased to have someone like you who makes money for the organisation by providing such excellent service. You are the reason we keep our accounts at the Credit Union - such excellent service." |
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"Thank you for prompt action and advice. I truly appreciate the great service." |
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"The reason for this email is just to express my deep and sincere gratitude for the excellent services provided by the employees at the Credit Union. I have not in all my years being a member ever experienced any disappointment in the services provided. Lets hope you stay like that for a very long time." |
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"It's great to get such exemplary service from a financial institution. I have been with the Credit Union almost since inception and it is this sort of prompt and no-fuss service that is the reason to be with your Credit Union." |
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“Thank you for providing a very professional service. No hesitation in recommending the Credit Union.” |
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“Thank you kindly for your help and for your great communication. It is greatly appreciated.” |
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"Thanks for the professionalism, empathy and responsiveness. A real credit to treat customers in this way." |
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“Thank you for the professional and prompt response with our application.” |
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“I am a long time member of the Credit Union, and have always been delighted by the product offering and service I receive in my dealings with the Credit Union. I was for the second time in the last 12 months absolutely amazed by the service of the loans department. Their service was personalised, compassionate and professional which helped me achieve the outcome I desperately needed. The team consistently provides competent, fast and friendly service.
Congratulations on leading a branch where your people feel that they can really help their members by going above and beyond the regular call of duty.” |
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“Thank you for your support, thank you for listening and offering incredible solutions. Thank you for clearing my financial dilemas and helping me streamline everything. I'm definitely feeling more in control of my financial situation and I have you to thank for that. Many thanks once again.” |
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“I wanted to send through a short email to say how happy I am with the level of customer service shown by the loans staff, it was nothing short of exceptional. The staff helped me immensely, providing positive & current solutions to financial needs, from a range of options offered by you.” |
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"Thank you for all the work you have done for me, especially going above and beyond your duty. I really appreciate it." |
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“Thanks for assisting and for your quick response.” |
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“Thanks for your speedy response. Very helpful and great service.” Gary, Pacific Pines QLD (2 April 2009) |
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“Thanks for making the process pleasant and simple. So impressed with the customer service.” Sally, Narrabeen NSW (25 March 2009) |
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“Thanks for the assistance and great service. Absolute pleasure to deal with.” |
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“I wanted to send a letter to tell you how happy I have been dealing with the Credit Union. The staff have gone above and beyond the extra mile to assist me. The Credit Union has been such a pleasure to deal with.” |
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“I really appreciate all your help, you have been an absolute pleasure to deal with and you have made the whole buying experience and easy process.” |
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To provide us with your feedback, simply email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
We look forward to hearing from you.
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“"Once again thank you so much for getting us a more competitive rate. My husband and I are constantly amazed
at the service we receive from the Credit Union. We have never been
disappointed by any of your staff who always seem to provide us with service beyond our expectations."
Rebecca, Kirrawee NSW
28 July 2010
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