We’re committed to ensuring the privacy of your personal information.
Like all financial institutions, we are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth), and our staff have been trained to respect your privacy in accordance with this legislation.
As you know, we collect personal information from you when you fill out an application or when you give us information over the phone. However, we may also collect your personal information from third parties. A common example of this is when we obtain information about your credit history (from a credit reporting agency) should you apply for a loan.
From time to time, we may disclose your personal information to other organisations. If we do this, we will seek to ensure that this information is held or used consistently with the Australian Privacy Principles. Some examples of these other organisations include third party suppliers such as printers, posting services and our advisers.
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"Just a short note to thank you & your staff at Quay Credit Union for the quick & efficient EFT completed overnight. It was fantastic service & I appreciate your guidance & help in this."
Brendan, Moonee Ponds VIC
11 April 2013